Chatlivo

  “97% of website visitors leave without doing anything. Most of them had a question. Most of them just didn’t ask it. Proactive live chat is the difference between a website that waits for customers and one that actually goes to find them.” Proactive live chat changes how your website handles visitors. The first kind of live chat sits quietly in the corner of your website, waiting for visitors to click it. Most don’t. They browse around, don’t find what they’re looking for, and leave — taking their question (and their wallet) with them. The second kind reaches out first. A visitor lands on your pricing page and spends 90 seconds reading the same section over and over. Before they give up, a message appears: “Trying to decide between our plans? Happy to help you pick the right one.” That’s proactive live chat — and it converts at a fundamentally different rate than its passive counterpart. This guide covers what proactive live chat actually is, how the trigger logic works, what mak...

“The real problem with free live chat isn’t that it’s bad — it’s that the limits are buried in the fine print. Conversation caps. 14-day history. One agent only. Branding you can’t remove. This post puts all of that on the table, including our own.” Here’s the situation most small business owners find themselves in. They’ve heard that live chat converts visitors better, so they sign up for a free plan. It works. Visitors start chatting, leads come in. Then one day, 18 days into the month, a new visitor opens the chat, and nothing happens. The conversation cap ran out on the 27th. Nobody knows because the tool didn’t make it obvious. That’s not a horror story — it’s what most “free live chat plans are designed to do. Not maliciously, but structurally: the free tier exists to give you a taste and push you toward a paid plan. Understanding exactly where those limits sit — and when they actually start hurting you — is the difference between a smart free plan and a missed opportunity. This ...